Healthcare Kiosks Can Help Relieve Administrative Headaches

 When healthcare providers search for new ways to grow their bottom line, they often start by looking for new ways to cut administrative costs.  Per one study, U.S. hospitals spend roughly 25 percent of their budget on administrative expenses annually, and many organizations are reducing costs and improving the patient experience by using healthcare kiosks to increase check-in speed, simplify repeatable tasks and help patients find their way around sprawling facilities.

Quick Check-in Improves Efficiency

Boston 2.0 Healthcare Kiosk Patient Check-in Self-ServiceSelf-service kiosks in the reception area allow patients showing up for medical appointments to check-in quickly and easily through an intuitive digital touch screen interface or in many cases, even with a simple swipe of a health plan member card.

In one case study of a hospital that deployed healthcare kiosks, 75 percent of patients thought that self-service check-in time was faster, and 60 percent preferred kiosks because they had shorter lines.

Once patients check in, they can also make any necessary updates to their personal information, and the kiosk can transmit the data simultaneously to the billing office, the reception area, and the health records department.  This newly found efficiency typically results in medical practices cutting their costs significantly. One provider with multiple locations estimated that the average cost of kiosk check-in to be between $0.74 and $1.12, compared to $8.12 per check-in through a reception clerk.

Kiosks can also allow patients to update necessary forms. A kiosk’s electronic signature pad allows patients to read and sign documents such as general consent, patient rights, HIPAA privacy notices, and Medicare utilization forms, effectively digitizing the process. Some organizations have reported up to a 50 percent reduction in staff time spent scanning and handling completed paperwork.

Self-Service Makes Payments and Scheduling Easy

Healthcare kiosks can help streamline the process of collecting payments and setting future appointments, freeing staff to speak to patients who have questions about insurance, doctor referrals or medical record transfers.

Each year, patients in the U.S. spend more than $326 billion in healthcare payments directly to their providers.  Thus, providers find a lot of value in providing convenient onsite methods of payment.  In fact, healthcare facilities can configure kiosks to display outstanding patient balances, accept credit or debit cards with either magnetic strip or EMV chip technology, and print receipts.
In several case studies, providers have reported significant increases in collection on overdue bills and co-payments with kiosks.  Furthermore, patients can use kiosks to check their future appointment dates, search for the next available opening, and print appointment confirmations to take with them.

Kiosks Can Help Visitors Find Their Way Around

Verona Healthcare Kiosk Patient Check-in Self-ServiceIn large and complex medical campuses, puzzled visitors often ask the nearest hospital employee for help finding where they need to go.  What seems like a harmless act can be expensive for organizations; studies have shown that redirecting a lost patient takes an average of three minutes, meaning that medical providers can experience significant losses in productivity over the course a year.  In fact, one study calculated that a hospital lost $280,000 a year if it had its 150 doctors stop just twice a day to give directions.

Healthcare kiosks with wayfinding capabilities are a dynamic and efficient solution to help a visitor quickly locate any doctor or department, as their brilliant high-resolution screen can display clear directions with multilingual instructions.  On the way out, patients can also use the wayfinding technology to direct them to the parking garage or nearest transit stop.

Contact Olea Today

Our award-winning healthcare kiosks can assist reception areas while cutting administrative tasks for providers. Contact Olea Kiosks today to find out how our ADA-compliant kiosks can help your organization increase patient loyalty and satisfaction while freeing your staff to provide efficient medical care.

Press Release: Olea to debut new patient check-in kiosks at HIMSS 2017


Olea Kiosks has announced it will launch an all-new line of healthcare kiosks at HIMSS 2017 next week in Orlando, Fla.

The company’s healthcare kiosks have completed millions of patient check-ins across the U.S. for leaders such as Kaiser-Permanente, Cedars-Sinai, BlueCross BlueShield and others.

“Healthcare is very important to us,” said Frank Olea, CEO of the Los Angeles-based tech and manufacturing company.

“It’s a huge opportunity right now to do great things and really make a difference in the way patients interact with their providers, and the way providers can streamline the business side of their facilities and become more competitive.”

That’s why his company decided to invest the time and other resources to improve their product line, focusing on two models the company believes will lead the industry going forward.

“After last year’s show, we examined our existing products, the needs we were meeting in the market, and how we could serve the market better. This year, you’ll see the results of that thinking.”

The 2017 Olea Kiosks healthcare line includes:

Verona—Olea’s flagship model. Verona includes a powerful set of features with the industry’s only no-effort height-adjustability to ensure the kiosk can be accessed easily by all patients, whether standing or in a wheelchair.Verona Healthcare Kiosk Patient Check-in Self-Service

“There are other kiosks on the market that can be raised and lowered, but we believe the strength required to move the monitor could be too much for some frail or elderly patients—some of the people who most need the functionality,” Olea said. “Ours requires no more than the push of a button to raise or lower the screen over a true 10-inch vertical range.”

What’s more, because Olea has expertise in working with kiosks across multiple industries, it’s been able to keep the cost of Verona to thousands less than some competing kiosks.

Standard components—including 19” Elo capacitive touch technology with accurate onscreen signature capture, privacy filter, EMV-compliant payment devices, duplex ID scanner and printer—are all designed for easy use by all patients. The quick-change hardware system can be accessed and serviced quickly and efficiently. The kiosk is ADA-compliant, and all internal systems are accessible through the front of the unit, making it perfect for placement against a wall or with another Verona unit back-to-back.

Optional components include:

  • Wi-Fi connectivity
  • Magnetic card reader
  • Biometric identification device (fingerprint, iris or palm)

Boston 2.0—the next generation of Olea’s most popular healthcare kiosk. Olea will debut the second generation of its most popular healthcare kiosk at the show, the Boston 2.0.

Olea said the kiosk has been re-designed from the ground up. Features include:

  • New 19” Elo IntelliTouch (SAW) touchscreen with privacy filter
  • Choice of energy-efficient LED upper light box or 19” LCD monitor for ads, internal marketing, branding and more
  • Newly engineered internal layout for easier access and more room for components
  • Ability to add the most recent EMV hardware
  • Expanded internal space for added components and maintenance ease
  • Recessed touchscreen for added privacy
  • Barcode scanner
  • Magnetic card reader
  • Electronic signature pad
  • 8.5” thermal printer
  • High-volume cooling fan
  • Audio jack

Optional are Wi-Fi connectivity, web camera, stainless trackball and biometric devices. Boston 2.0 Healthcare Kiosk Patient Check-in Self-Service

“There are thousands of Boston kiosks deployed across the country. They have seamlessly completed millions of check-ins. We knew we had big shoes to fill with the new generation. We believe we got it right.”

Asked why Olea should be on the short list of any kiosk vendors for healthcare facilities, he pointed to the company’s history and manufacturing diversity.

“Olea has been around now for more than 40 years. We do great work in some of the most demanding environments where you can place a kiosk. Transportation venues. QSRs. Casinos. We can take what we’ve learned there about durability, efficiency and providing a great user experience and bring that to healthcare, where the expectations and stakes are the highest,” he said.

HIMSS 2017 takes place in Orlando, Fla., from Feb. 19-23. Olea will exhibit at Booth 4379. Call 800-927-8063 to schedule a personalized demo of Verona or Boston 2.0 during the event.

About Olea Kiosks

Olea Kiosks is a Los Angeles, Calif.-based designer and manufacturer of kiosks for multiple industries, including QSR and fast casual dining, healthcare, gaming and financial services. Now celebrating its 40th anniversary, the company builds “better kiosks through intelligent design” and serves clients across the globe.

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Healthcare Kiosks: Your Rx for Keeping Patient Records Safe

Throughout medical history, physicians have followed the ethical guidelines of the Hippocratic oath, which includes the solemn promise to keep patient information strictly confidential. This commitment to privacy has become tougher as healthcare providers have begun to modernize through digitization, and healthcare kiosks can play a key role in helping IT departments keep sensitive information secure.

New Federal Laws Challenge Providers to Digitize

Boston 2.0 healthcare kiosk by Olea Kiosks

The Health Insurance Portability and Accountability Act (HIPAA) is a series of federal regulations that in recent years has among other things pushed healthcare providers to digitize medical records to make them more portable, confidential and secure. As healthcare providers convert to electronic medical files, they also are digitizing and modernizing other tools in their workflow, such as patient forms, insurance claims and payment transactions.

As a result, many healthcare administrators are implementing digital healthcare kiosks to handle sensitive data, cut expenses and improve patient care. More and more, patients arriving at a hospital or clinic can use healthcare kiosks to register, check-in and make copayments, which can help reduce wait times and improve patient satisfaction. One hospital that employed self-service kiosks lowered check-in time for first-time patients by 25 percent and for returning patients by 75 percent.

Furthermore, physicians can use digital kiosks to pull up electronic medical records and view a patient’s entire medical history, which can help maximize valuable face-to-face time. Easy access to medical records through digital kiosks also can help doctors view a patient’s medical history in a digital format, which can be filtered by date, ailments, types of test, and more, which reduces the administrative time spent digging through old records.

Studies show that one out of every five hospital radiology tests are duplicates, which costs providers approximately $20 billion dollars a year. Additionally, 63 percent of outpatient chart pulls were duplicate reports, an inefficiency that could be reduced dramatically through the use of healthcare kiosks.

Healthcare Kiosks Can Help Relieve Stress in IT Teams

While recent trends and federal mandates to digitize have left many providers scrambling to make sure that their modernization solutions are secure, innovative kiosk manufacturers have aimed to make IT department managers’ lives easier by building self-service machines with threat protection as a given.

Such defense is critical not only to safeguard health data for the patient’s sake, but also because healthcare providers expecting lower costs through digitalization can still lose big by unwittingly exposing medical information.

Because of patient protection legislation, medical identity theft can subject providers to substantial financial penalties; one study estimates that nearly 2 million Americans have been victims of medical identity theft, and under federal law, each incident—one not due to negligence—can cost providers up to $50,000.

To help prevent security breaches, many cutting-edge healthcare kiosks feature biometric devices for authenticating patient logins and data access, as well as state-of-the-art card readers and signature pads for secure e-payments.

Automatic session timeouts after inactivity also prevent identity theft and promote privacy. Furthermore, IT departments can configure kiosks to make the insertion of thumb drives and SD cards impossible, eliminating access points for computer viruses and malware.

Contact Olea Kiosks Today

Healthcare providers are discovering how kiosks save providers money while keeping medical records secure and private. Olea’s ADA-compliant kiosks with easy-to-use interfaces are ideal solutions for today’s healthcare environment.

If you are looking to provide an efficient, convenient, and highly secure healthcare solution, contact Olea Kiosks today to find out how our customizable, award-winning healthcare kiosks can help your organization and improve patient satisfaction.