Infographic as a PDF: Kiosks for Self-Service Industry
Hotels
- 51% of hotels already offer, or are planning to offer hospitality kiosks
- 34% Of travelers would be more likely to visit a hotel with self-check-in kiosks.
Restaurants
- 96% Of 18-34 year olds report that having a restaurant kiosk is a benefit.
- 63% Of consumers would use a kiosk to place orders and pay for food at a quick-service restaurant.
Sports Venues
Fans order merchandise which is later picked up in designated zones. Interactive wayfinding to help fans navigate the massive facility.
Hospitals
Patient check in by inserting their health card into a kiosk. The healthcare kiosk then provides all necessary forms and directions on a map.
DMV
40 self-service kiosks were deployed at libraries, county clerk’s offices, and police precincts to handle routine DMV transactions such as receiving a renewal, replacement or duplicate license.
Airports
77% Of global passengers use self-service kiosks for check-in.
Most Wanted Tech:
- 89% want self-boarding gates
- 68% want self-service baggage drop
Avoid Lines
62% Of consumers prefer self-checkout stations to avoid waiting in line to make a purchase.
Price Check/Product Availability
When researching purchases in-store:
- 43% Prefer using their own mobile phone.
- 57% Prefer using in-touch screens.
- 61% Of global consumers would be willing to shop in a completely automated store with vending machines with products and kiosk stations offering virtual customer service.
