Category: Best Practices

General guidance on getting the most from your kiosk deployment.

Kiosks and Modular Construction: The Hidden Benefits

One question many potential kiosk deployers ask is whether they should invest in a custom unit uniquely designed and manufactured for them, or else start with a modular kiosk (that is, a standard, module-based product out of the manufacturer’s catalog) and tweak it based on the options list. This post describes the benefits of each […]

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4 Tips for Effective Casino Loyalty Programs

For many decision-makers in the gaming industry, loyalty programs are the backbone of an effective marketing communications strategy. In fact, one national casino brand generates over $6 billion annually from its loyalty program alone, communicating to customers so effectively that it has been able to cut its conventional marketing budget by half. Plus, through the […]

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Myth Busters: 3 Myths Concerning EMV and What You Really Need to Know

In businesses everywhere, customers are paying for goods or services by inserting chip cards into cutting-edge smart terminals instead of swiping their mag-stripe-only predecessors through the familiar side slot. Chip card technology, or EMV, is a state-of-the-art payment standard that connects payment cards at the point of service with an embedded chip microprocessor instead of […]

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Kiosks: A Turbo Boost for Public Transportation

As Americans travel more and security requirements show no signs of loosening, an already strained infrastructure is being pushed to its brink. These four case studies show how Olea’s self-service kiosks can put some wind at the back of flyers, riders and the facilities that serve them. Download “Kiosks: A Turbo Boost for Public Transportation” Whitepaper

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Your Kiosk Project Part III: How to Get Staff Buy-In

Just because you’re convinced that kiosks are the best solution to a company problem doesn’t mean that others in the organization are going to immediately embrace your proposal. In parts one and two of our four-part series on how to get buy-in for your kiosk project, we examined ways to get executives and IT teams […]

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Bill Pay Kiosks: The Business Models and Keys to Success, Part I

As long as a meaningful portion of the population is underbanked, self-service solutions will drive positive ROI for billers, deployers and their hosts Few routine tasks are more annoying than paying bills. Not only is the act predicated unpleasantly on surrendering hard-earned cash, but the mechanism of the payment itself can be a significant bother. […]

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Your Kiosk Project Part II: How to Get IT Department Buy-In

If you missed part one of our roadmap to convincing colleagues to buy-in to a self-service kiosk project, we discussed effective ways to communicate the revenue generating possibilities of automated customer service with busy executives. As business executives tend to be bottom-line oriented, a conversation about return on investment is critical, and studies consistently show […]

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Your Kiosk Project Part I: How to Get Executive Buy-In

If you’re in business, you’re in sales. At least that’s the maxim that acknowledges that no matter whether we ever meet an honest-to-goodness customer or not, each of us has priorities we believe should be higher inside the organization, projects that should be more imperative and data that should receive more urgent attention. You get […]

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ADA Specifications for Interactive Kiosks

According to a U.S. Census Bureau 2002 survey, there are more than 51 million individuals with disabilities in the United States.  This demographic is estimated to account for more than $175 billion in annual discretionary spending, including more than $35 billion spent on dining out and more than $13 billion in annual travel expenditures. With […]

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Tips for a Successful Interactive Kiosk Deployment

Interactive kiosks are everywhere!  Nearly every day in the news there is a new story of kiosks being deployed in a wide variety of applications intended to create greater efficiency in a variety of industries, including retail, food service, casino gaming, government agencies, school campuses, and more. With so many success stories, many businesses see […]

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Protecting Kiosks from Malware and Viruses

Recent headlines have been inundated with news about I.T. security breaches: Target, Staples, and even well-known banks like JP Morgan Chase. [1] Hackers have traditionally used online methods to distribute their viruses and malware, but now they have added physical transportation to their arsenal of tricks. Flash drives and SD cards give hackers a convenient, […]

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The Key For Effective, Secure and Smart Information

Biometric Kiosks The Key For Effective, Secure & Smart Identification Security concerns in the present world continue to grow ever more complex. Identity management and the many billions lost every year through fraudulent authentication in financial, banking, retail and corporate environments is pushing for the need for enhanced, secure identification and personal verification technologies. What […]

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