Category: Retail

When used for check-out, product-ordering, wayfinding or any other customer service task in retail, kiosks are known for their efficiency and ability to boost the bottom line.

Retail Kiosks: A One-Stop Shop for Business Benefits

As brick and mortar retail stores throughout the world increasingly find themselves competing with ecommerce vendors for product sales, it’s more important than ever for them to win over walk-in customers. In order to help maximize revenue generated from foot traffic, many retail store owners are boosting their customer bases and scoring repeat business by […]

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Why Retail Kiosks?

For retailers seeking to grow, retail kiosks provide numerous advantages that not only make them a great idea for the retailer, but for consumers as well. Retailers can enjoy more efficient operations with healthier profits, and consumers can avoid the frustrations of waiting in line by using the self-service options provided by kiosks. Benefits of […]

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Retail Kiosks Provide Endless Aisles & Better Shopping Experiences!

Success in retail is commonly measured by two things: revenue-per-square-foot and customer service. Retail kiosks just so happen to be stellar at both! The “Endless Aisle” Created by Retail Kiosks Retail kiosks provide retailers with the benefit of an “endless aisle.” This concept means that popular, high-turnover merchandise can be placed on the sales floor, […]

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What Is a Virtual Concierge Kiosk?

A virtual concierge can be anything from a fully immersive digital experience with live human interaction, or as simple as a mobile application that allows users to find information and services on their own. Regardless of the sophistication, virtual concierge services are on the rise, and more organizations are looking to virtual concierge kiosks as […]

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The Growth of Micro Market Kiosks

A Brief History of Self-Service in the Food Industry The history of self-service dining and retail is much longer than the younger generations may realize.  Prior to the rise of fast-food chains in the middle of the last century, a chain of automat restaurants called Horn & Hardart speckled urban centers of throughout much of […]

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Tips for a Successful Interactive Kiosk Deployment

Interactive kiosks are everywhere!  Nearly every day in the news there is a new story of kiosks being deployed in a wide variety of applications intended to create greater efficiency in a variety of industries, including retail, food service, casino gaming, government agencies, school campuses, and more. With so many success stories, many businesses see […]

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NFC Technology and Interactive Kiosks

Over the last 20 years, the mobile phone has evolved from a simple portable device used to make calls to the newest smartphones which are miniature handheld computers with more computing power than all of NASA’s computers that were used in the Apollo moon missions combined! One of the latest technologies to hit mobile devices […]

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How Self-Service Kiosks Are Improving the Consumer Experience

Self-service purchasing is changing the way we shop. 85% of Americans have used a self-service kiosk and that number is even higher for younger age groups. Consumers love the convenience and efficiency, and businesses love the ROI and faster queue turns. Self-service kiosks are a win-win. Self-Service Technologies Improve the Bottom Line According to some […]

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The Demand for Retail Self-Service Kiosks Is on the Rise!

Interactive kiosks and digital customer service solutions can no longer be viewed as secondary supplemental aspects to a retail customer service strategy. In many instances, retail customers now prefer to use either a retail self-service kiosk or their own devices rather than a human customer service consultant. Where do Retail Customers Go for In-store Help? […]

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“Omnichannel” Retail: Self-Service Kiosks Create an Integrated Shopping Experience

“Omnichannel” retail refers to the ability to provide an integrated shopping experience to the user regardless of whether they are shopping in-store, using a mobile app, browsing the retailer’s website, or using an interactive retail kiosk. In 2013, 84% of retailers polled by Retail Systems Research acknowledged that creating a consistent omnichannel shopping experience was […]

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The Growth of Micromarket Kiosks

  Micromarkets are seeing rapid expansion because they bring together the best elements of a vending machine, a convenience store, and a cafe. These automated storefronts offer a wide variety of fresh and healthy food items that can be customized to best fit the audience they are serving, and provide these goods in an automated […]

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