Now that some Affordable Care Act payments are tied to patient satisfaction scores, facilities have the most concrete evidence yet that the way someone is treated and the frustrations he encounters during the care path matter.
Customers in every kind of business are less loyal and more mobile than ever before, and abundant online access to competing care-providers means someone who is one facility’s patient today can be someone else’s tomorrow.
Olea Kiosks knows from firsthand observation that self-service check-in kiosks can help facilities of any size or specialty improve the patient experience.
- Reduces wait. Multiple patient check-in kiosks can process check-ins during peak times, enabling patients to more quickly be in queue for treatment.
- Allows staff redeployment. Assistants normally stationed for check-in duties can be moved to other, higher-touch roles.
- Provides greater privacy. Patients can provide information out of sight, out of earshot of others, all by using touchscreens, card readers and more.
- Streamlines process. Software ensures all the right questions are asked at the right time, giving the patient ample opportunity to conduct as much of the transaction at the kiosks as the provider deems appropriate.