Self-Service Kiosks

Self Service Kiosk

Self-Service Kiosk

Self-Service is everywhere and according to new market reports and trends. Self-Service Check-in Kiosks will be adapted soon by Hospitals, Clinics and Doctor’s offices!

  • 92% Of surveyors have used a Self-Service Kiosk. (Airport, Store, Mall, etc.)
  • 99% of surveyors use technology as part of their daily routine!
  • 8% Of surveyors have NOT used a Self-Service Kiosk. But are curious about the technology.

Utilization

  • 1.6 Million units deployed in 2010
  • 2.5 Million units projected to be deployed by 2015
  • $130,000,000,000: How much larger the U.S. economy would be if self-service technology were widely deployed!

Surveyors were also asked “Have you used a Self-Service Kiosk at the doctor’s office?”

  • 77% Of surveyors have NOT used a Kiosk at the Doctor’s office. But would if it was available.
  • Over 50% of surveyors feel lack of privacy when providing personal information out loud to a receptionist.
  • 10% Of surveyors have used a kiosk at the Doctor’s office.

Quotes From the Survey

“I always choose self-service options if they are available.”

“We don’t have a kiosk at my doctor’s office but when we do, I will definitely use it!”

“I will feel more comfortable not verbalizing at check-in… especially when there are strangers standing in line behind me.”

Common Features of Patient Check-In Kiosks

  • Verify/update demographics, meaningful use, email, phone
  • Available 24/7 for patients in Hospitals
  • Scan insurance card, driver license & other forms
  • Pay co-pay &/or due balances
  • Check-in & alert staff for appointment

 

Related Posts

Build Loyal Customers through Hospitality Kiosks In the hospitality industry, establishing a recurring customer base through the development of brand loyalty is a crucial revenue stream. Studies have...
How to Ensure Success with Kiosks Kiosks are a significant investment for any business, so it’s important to plan and deploy them correctly for optimal results. When chosen properly an...
Medical Kiosks: The Next Generation’s Doctor’s Off... The need for efficient healthcare service continues to grow, especially as the total volume of patients increases. This creates the ideal role for med...
NFC Technology and Interactive Kiosks Over the last 20 years, the mobile phone has evolved from a simple portable device used to make calls to the newest smartphones which are miniature ha...