As governments face increased cost pressures, government kiosks can further advance the efficiency of government organizations by facilitating transactions that a typical personal device cannot. Mobile applications and sophisticated web sites have greatly improved government efficiency, but there are limitations. Mobile applications cannot test vehicle emissions, print live checks for payment, or verify identity via biometrics. This article will show just a few…
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Infographic as a PDF: Self-Service Technology Government Investing Kiosks are increasingly being heralded as a technology through which the Federal Government, state governments and municipalities can engage with citizens and streamline many of their customer service functions. The Surge of Government Kiosk Systems In the early 1990s, government agencies that wanted to provide a self-service option for constituents chose kiosk systems to handle a variety of…
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Arizona’s Department of Transportation (ADOT) is proud to announce that it has received the 2014 Public Affairs and Consumer Education (PACE) award. This award was given as praise for ADOT’s self-service kiosk program that is being utilized in locations across the state. These kiosks improve efficiency and the customer experience by streamlining a variety of the ADOT processes such as vehicle registration and…
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Public Sector Kiosks give a number of organizations an efficient way to administer the necessary applications to their audience through a wide range of functions. While these kiosks can vary widely within their capabilities, they generally serve similar purposes in helping to reduce congestion, wait times and lessen the costs associated with staff needed to perform relevant tasks. This can include facilitates such…
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