A self-service kiosk isn’t a “set it and forget it” proposition. Getting customers to use that kiosk takes a bit of effort. When a company incorporates a self-service kiosk into its operations, one of the key challenges it faces is how to encourage people to use that kiosk. In a restaurant, the more people use a self-order kiosk, the more time staff will…
Read moreThe next thing to shake up both the fast food and QSR industries will be drive-thru kiosks. Self-service has long been on the minds of restaurateurs, not just because of its ability to control labor costs, but also because of its efficient nature, more accurate order entry, and the ability to increase sales. By design, drive-thru kiosks will be one of the most…
Read moreKiosk cleanliness is a significant factor in ensuring peak performance and maximum uptime. All too often, deployers look at interactive kiosks as a sort of “set it and forget it” device, paying little attention to the units once they’ve been placed. If the units are performing as expected, why rock the boat? A kiosk that’s doing its job can free staff up to…
Read moreOne question many potential kiosk deployers ask is whether they should invest in a custom unit uniquely designed and manufactured for them, or else start with a modular kiosk (that is, a standard, module-based product out of the manufacturer’s catalog) and tweak it based on the options list.This post describes the benefits of each approach and why for most cases a modular kiosk…
Read moreJust because you’re convinced that kiosks are the best solution to a company problem doesn’t mean that others in the organization are going to immediately embrace your proposal. In parts one and two of our four-part series on how to get buy-in for your kiosk project, we examined ways to get executives and IT teams on your side. For executives, driving home the…
Read moreIf you missed part one of our roadmap to convincing colleagues to buy-in to a self-service kiosk project, we discussed effective ways to communicate the revenue generating possibilities of automated customer service with busy executives. As business executives tend to be bottom-line oriented, a conversation about return on investment is critical, and studies consistently show that kiosk deployment, regardless of industry, is a…
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