A self-service kiosk isn’t a “set it and forget it” proposition. Getting customers to use that kiosk takes a bit of effort. When a company incorporates a self-service kiosk into its operations, one of the key challenges it faces is how to encourage people to use that kiosk. In a restaurant, the more people use a self-order kiosk, the more time staff will…
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The next thing to shake up both the fast food and QSR industries will be drive-thru kiosks. Self-service has long been on the minds of restaurateurs, not just because of its ability to control labor costs, but also because of its efficient nature, more accurate order entry, and the ability to increase sales. By design, drive-thru kiosks will be one of the most…
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A kiosk that can be adapted to nearly any type of location can be a tremendous money saver while delivering a great experience. Businesses come in all shapes and sizes, and the layout of a particular operation is likely to vary based on location. The floor plan of a retail location in a downtown shopping district, for example, is likely to be much…
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Kiosk cleanliness is a significant factor in ensuring peak performance and maximum uptime. All too often, deployers look at interactive kiosks as a sort of “set it and forget it” device, paying little attention to the units once they’ve been placed. If the units are performing as expected, why rock the boat? A kiosk that’s doing its job can free staff up to…
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With another successful year at the National Restaurant Association Show under our belts (our 13th!), we gathered the most talked about technology trends from the show to share – just in case you missed it… 1. Third-party delivery replacement Restaurant operators have come across many issues with third-party delivery companies: loss of brand value, high commission cost, data usage, etc. That’s why companies…
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One question many potential kiosk deployers ask is whether they should invest in a custom unit uniquely designed and manufactured for them, or else start with a modular kiosk (that is, a standard, module-based product out of the manufacturer’s catalog) and tweak it based on the options list. This post describes the benefits of each approach and why for most cases a modular…
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