Although mobile apps were once predicted to overshadow self-service kiosks, both have become a key component of many businesses’ digital strategy. Seven years ago, the CEO of a restaurant technology firm predicted that self-service kiosks were on the way out, their purpose made irrelevant by the spread of mobile apps. Why would a customer bother with a kiosk when they could perform the…
Read moreBy delivering services where consumers live and work, telehealth providers eye a new, more efficient channel for medical care. No matter what a person’s political persuasion may be, there’s one thing on which nearly everyone can agree: Healthcare costs continue to rise despite efforts to rein them in. Fortunately, telehealth and self-service kiosks can offer relief. Read Part II here … The U.S….
Read moreWhat can 30 squats get you at a kiosk in Moscow? The answer is just one more way self-service continues to change the travel experience for the better. This infographic provides the details.
Read moreHappy days for Happy Meals are here again.
In fact, not only is McDonald’s rebounding nicely, the news is good for competitors as well. One report predicts QSR and fast casual brands combined will super-size by 5 percent compared to last year’s numbers, ringing up a juicy $233 billion in sales in 2017. As CEOs exhale a sigh of relief and let their belts out a notch, many are turning to self-service restaurant kiosks to help sustain the growth, trying to satisfy the growing customer appetite for digital, customizable and efficient service.
To secure a larger market share, financial industry leaders are searching for new ways to build brand identity and educate potential customers about their latest offerings. In an annual survey of 760 financial institutions, 54 percent of respondents said the most important focus for 2017 was to make the customer journey easier and more straightforward. For many bank managers, employing digital banking kiosks…
Read moreKiosks require a meaningful investment of capital and time. This infographic explores critical best practices that can help ensure a positive ROI. Infographic as a PDF: The DO’s & DON’Ts of Retail Kiosk Deployment
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