In retrospect, 2013 was a year filled with advances in self-service kiosk technologies, which are evolving rapidly to solve real business issues in retail, healthcare, hospitality, and other sectors. In search of lower operating costs and better customer service, companies are migrating to kiosk-based business models worldwide, and the just-ended year saw strong interest in self-service systems by companies of all kinds. It…
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For any retail company looking to expand, or for a small enterprise that is just getting started, retail kiosks offer convenience and benefits that help in the growth of a successful retail business. The use of kiosks in a retail setting is steadily gaining popularity in the global market as competing companies are adapting the strategy of using kiosks to increase revenue. What…
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Growth of Kiosks in the Hospitality Industry Hotel managers who were surveyed in 2011-2012 said touchscreen technology helps hotels improve communication with customers and operational efficiency. Here are some facts about hospitality kiosks. What’s Driving Kiosks Adoption in Hotels? 92% Customer service 35% Competitive differentiation 67% Operational Efficiency 29% Increase revenue/up-selling opportunities Top Applications for Hotel Kiosks 81% Check-in, check-out, and room selection…
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Kiosks make a wide spectrum of applications that involve electronic retrieval and recording of information much faster and more efficient. Generally, these are self-contained computer terminals that utilize a touch screen, along with any additional peripheral necessary for its applications such as a card reader or barcode scanner. It’s common to find these kiosks in locations where large populations of people need quick…
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