Understanding and implementing the Americans with Disabilities Act (ADA) standards in self-service kiosks is an issue of growing importance. The rise of self-service technologies in numerous sectors such as retail, banking, healthcare, hospitality, and mass transit has provided customers with convenience and autonomy. However, it’s vital that these advances in technology are made accessible to all users, including those with disabilities. Proper adherence…
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In today’s fast-paced digital age, consumer experience is being redefined with a strong emphasis on convenience. Technology and automation are leading this change in multiple sectors, one of the most significant being retail. With that comes the emergence of self-checkout. Unattended concessions, also known as unmanned checkouts, are a revolutionary step in the retail landscape. They eliminate the need for human intervention entirely…
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As we see many businesses look to cut costs in our current economy, the scrutiny on spending continues to grow. In these economic downturns, it’s not uncommon to observe changes in the decision-making process when it comes to purchases like self-service kiosks. When budgets are being slashed, it is still possible to make a great case for self-service because the machines are designed…
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As businesses continue their digital transformation and their expanded use of automation to address labor shortages and customer experiences, we see some new and growing trends in the self-service kiosk space. In 2022, we saw extensive growth across the hospitality sector as they continued to roll out self-service kiosks. And much of this growth was to address post-pandemic labor shortages. However, we are…
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Self-service kiosks are an increasingly popular way for businesses to provide a convenient, efficient experience for their customers. For example, self-service kiosks can be used to check in for a flight, print boarding passes, or even pick up a rental car. In the healthcare industry, self-service kiosks are also being used to check in for appointments and to access medical records. While self-service…
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The COVID-19 pandemic created many bumps in global supply chains. Discover the strategies implemented by Olea to keep customers happy and help smooth out the unwanted bumps. Although it’s been a few years since COVID-19 first appeared, supply chain issues still plague many industries. Kiosks are no exception. Manufacturers don’t always have the parts on hand to complete orders. Suppliers struggle with shipping…
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