Although mobile apps were once predicted to overshadow self-service kiosks, both have become a key component of many businesses’ digital strategy. Seven years ago, the CEO of a restaurant technology firm predicted that self-service kiosks were on the way out, their purpose made irrelevant by the spread of mobile apps. Why would a customer bother with a kiosk when they could perform the…
Read moreThe choice between a tablet and a full-size kiosk comes down to the purpose for which it will be used. Although kiosk technology is becoming commonplace in a variety of verticals, areas where it has had a particular impact include both human resources and health care. On the human resources side, many companies are placing job application kiosks in retail stores or other…
Read moreAs market forces drive telehealth to the headlines, kiosks can play a vital role in its adoption. In Part I (read it here), we examined the economic climate that has proved conducive to the development of telehealth as a new model of healthcare. Here, we explore deployment of the model via self-service kiosk. Open wide and say ‘kiosk’ Some analysts believe self-service kiosks…
Read moreBy delivering services where consumers live and work, telehealth providers eye a new, more efficient channel for medical care. No matter what a person’s political persuasion may be, there’s one thing on which nearly everyone can agree: Healthcare costs continue to rise despite efforts to rein them in. Fortunately, telehealth and self-service kiosks can offer relief. Read Part II here … The U.S….
Read moreCertain interactions are a natural fit when it comes to pairing the modern consumer with kiosks and other forms of self-service technology. The case has long been made for kiosks at airports and grocery stores, for example. Another obvious marriage is that between the ATM and the person who suddenly finds herself in need of some cash. In fact, those kiosks are so…
Read moreWhat can 30 squats get you at a kiosk in Moscow? The answer is just one more way self-service continues to change the travel experience for the better. This infographic provides the details.
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