This post was written by our partner, Wondersign, who provides an endless aisle platform that thousands of retailers use to create a complete omnicommerce experience. Let’s get one thing straight, right away: The idea of self-service is not to replace people or a personal interaction. On the contrary: A strong self-service offering helps your associates shine. By automating tedious tasks, it lets them…
Read moreWidespread vaccinations, easing business restrictions, government stimulus, and pent-up demand are spurring the re-opening of businesses and industries across the country. Americans are spending money at restaurants and gyms, hotel bookings are up, and people are traveling again–just look at the TSA checkpoint volumes. All venues and businesses will have a checklist of safety items to consider and that checklist is particularly important…
Read moreAs we navigate the re-opening process for workplaces, hospitality venues and attractions, we know it has to be über safe, but it still has to deliver a knock-out guest experience. It might seem strange to ask this question, “What problem are you trying to solve with your self-service kiosks?” But after the past year of closings, partial re-openings and business restrictions, we have noticed…
Read moreSince the onset of COVID-19, there have been many questions posed about how to help mitigate the spread of the virus. How much worse the situation gets depends on our ability to contain and mitigate risk as it relates to the people and places we visit. That being said, we’re all being encouraged to limit our exposure to large venues with vast numbers…
Read moreKiosk cleanliness is a significant factor in ensuring peak performance and maximum uptime. All too often, deployers look at interactive kiosks as a sort of “set it and forget it” device, paying little attention to the units once they’ve been placed. If the units are performing as expected, why rock the boat? A kiosk that’s doing its job can free staff up to…
Read moreDesigning a kiosk from the ground up can result in a streamlined product without unwanted bells and whistles. When planning a kiosk deployment, there certainly are benefits to choosing one of a manufacturer’s stock models and adapting it to your needs. The unit likely has a track record of reliability and makes use of components that are readily available if an issue does…
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