Your Kiosk Project Part III: How to Get Staff Buy-In

Just because you’re convinced that kiosks are the best solution to a company problem doesn’t mean that others in the organization are going to immediately embrace your proposal. In parts one and two of our four-part series on how to get buy-in for your kiosk project, we examined ways to get executives and IT teams on your side. For executives, driving home the…

Your Kiosk Project Part II: How to Get IT Department Buy-In

If you missed part one of our roadmap to convincing colleagues to buy-in to a self-service kiosk project, we discussed effective ways to communicate the revenue generating possibilities of automated customer service with busy executives. As business executives tend to be bottom-line oriented, a conversation about return on investment is critical, and studies consistently show that kiosk deployment, regardless of industry, is a…

Your Kiosk Project Part I: How to Get Executive Buy-In

If you’re in business, you’re in sales. At least that’s the maxim that acknowledges that no matter whether we ever meet an honest-to-goodness customer or not, each of us has priorities we believe should be higher inside the organization, projects that should be more imperative and data that should receive more urgent attention. You get the picture. And for every argument to acquire…

Restaurant Kiosks Maximize Revenue, Create More Jobs

ADA Specifications for Interactive Kiosks

According to a U.S. Census Bureau 2002 survey, there are more than 51 million individuals with disabilities in the United States.  This demographic is estimated to account for more than $175 billion in annual discretionary spending, including more than $35 billion spent on dining out and more than $13 billion in annual travel expenditures. With such a large number of disabled individuals in…

Using Customer Loyalty Kiosks to Generate Repeat Customers

The modern loyalty program was born in 1981, when American Airlines introduced the first frequent flyer program. It now boasts more than 50 million members, and over the past 35 years, loyalty programs have spread to a wide variety of industries including casinos, restaurants, supermarkets, movie theaters and more. Today, more businesses are turning to customer loyalty kiosks as the foundation of their…