Success in retail is commonly measured by two things: revenue-per-square-foot and customer service. Retail kiosks just so happen to be stellar at both! The “Endless Aisle” Created by Retail Kiosks Retail kiosks provide retailers with the benefit of an “endless aisle.” This concept means that popular, high-turnover merchandise can be placed on the sales floor, and less popular – but profitable – merchandise…
Read moreOne of the largest home improvement retailers saw their online sales grow by 37% in 2014. In 2015 online revenue grew another 36%, accounting for over one billion dollars in new online sales. For a business that is traditionally based on in-person sales at brick-and-mortar locations, this growth in online retail is both surprising and inspiring. One of the keys to this online…
Read moreInfographic as a PDF: Retail Kiosks to the Rescue!
Read moreA Brief History of Self-Service in the Food Industry The history of self-service dining and retail is much longer than the younger generations may realize. Prior to the rise of fast-food chains in the middle of the last century, a chain of automat restaurants called Horn & Hardart speckled urban centers of throughout much of northeast. Horn & Hardart was at one time…
Read moreInfographic as a PDF: Demand for Retail Self-Service Kiosks Interactive kiosks and digital customer service solutions can no longer be viewed as secondary supplemental aspects to a retail customer service strategy. In many instances, retail customers now prefer to use either a retail self-service kiosk or their own devices rather than a human customer service consultant. Where do Retail Customers Go for In-store Help? Of 1,000…
Read more“Omnichannel” retail refers to the ability to provide an integrated shopping experience to the user regardless of whether they are shopping in-store, using a mobile app, browsing the retailer’s website, or using an interactive retail kiosk. In 2013, 84% of retailers polled by Retail Systems Research acknowledged that creating a consistent omnichannel shopping experience was very important, yet the same survey found that…
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