The Demand for Retail Self-Service Kiosks Is on the Rise!

Kiosk Applications, Retail

Retail Kiosk Trends 2015 Infographic
Infographic as a PDF: Demand for Retail Self-Service Kiosks

Interactive kiosks and digital customer service solutions can no longer be viewed as secondary supplemental aspects to a retail customer service strategy. In many instances, retail customers now prefer to use either a retail self-service kiosk or their own devices rather than a human customer service consultant.

Where do Retail Customers Go for In-store Help?

Of 1,000 adult men and women surveyed in the U.S. in 2015, 85% stated that they have used a self-service retail kiosk. With millennials, those in the 18-34 age range, the usage is even higher with 91% of millennials having used an interactive self-checkout retail kiosk.

Why do Consumers Prefer Self-service Kiosks?

The survey respondents gave their primary reasons for using a self-service kiosk, and the two most popular responses were “I have a limited number of items” and “there was no line.” This shows that consumers recognize the convenience and efficiency provided by self-service kiosks.
Interesting, the desire not to interact with a human cashier or customer service representative is on the rise, and among millennials, 20% stated that “I don’t like interacting with cashiers” was one of their main reasons for using a self-service retail kiosk.

49% Want Self-service Kiosks in Every Store!

The effectiveness of kiosks in creating a streamlined self-service checkout process is evidenced by the fact that nearly half of respondents (49%) would like to see kiosks at every retail location. Consumers primarily would like to see an increase in the use of self-service kiosks at mass merchandisers and supermarkets, but nearly half of respondents want to see self-service kiosks everywhere!

More Mobile Payment Options Please!

The demand for mobile payment options, such as Apple Pay, is on a rapid rise. The demand for mobile payment is apparent in that 20% of all respondents indicated that they would like to be able to use their mobile device to checkout at a self-service payment kiosk. The demand is even greater in millennials in the 18-34 age group range as 26% of those respondents would like to see an expansion of Apple Pay and mobile payment options.
Experts predict this demand will continue to rise as consumers become more familiar with mobile payment options, such as Apple Pay.

Recent Posts

Explore Our Full Line of Kiosks

Contact OLEA

Let us help redefine your business with self-service technology.

Sign up for our newsletter to keep up with the latest industry news and trends.

*By submiting your name and email you consent to Olea Inc. sending content to the entered email address.

Contact Us Today

Please fill out the form for an immediate consultation or a quote. Tell us about your application, project scope and requirements and we will contact you as quickly as we can. Or give us a call!

13845 Artesia Blvd.
Cerritos, California 90703
800 927 8063
562 924 2644
[email protected]
Manufactured in the USA

[session-pages-input]
Please fill out the form below for an immediate consultation or a quote, we will contact you as quickly as we can. Thanks!
Tell us about your application, project scope and requirements. Or give us a call!
Olea Kiosks Inc. 13845 Artesia Blvd. Cerritos, California 90703
p: 800 927 8063
p: 562 924 2644
[email protected]
Manufactured in the USA [related-links][the_application_list]