In businesses everywhere, customers are paying for goods or services by inserting chip cards into cutting-edge smart terminals instead of swiping their mag-stripe-only predecessors through the familiar side slot. Chip card technology, or EMV, is a state-of-the-art payment standard that connects payment cards at the point of service with an embedded chip microprocessor instead of a magnetic stripe. EMV computer chips validate the…Read more
News and Articles
As Americans travel more and security requirements show no signs of loosening, an already strained infrastructure is being pushed to its brink. These four case studies show how Olea’s self-service kiosks can put some wind at the back of flyers, riders and the facilities that serve them. Download “Kiosks: A Turbo Boost for Public Transportation” WhitepaperRead more
Just because you’re convinced that kiosks are the best solution to a company problem doesn’t mean that others in the organization are going to immediately embrace your proposal. In parts one and two of our four-part series on how to get buy-in for your kiosk project, we examined ways to get executives and IT teams on your side. For executives, driving home the…Read more
If you missed part one of our roadmap to convincing colleagues to buy-in to a self-service kiosk project, we discussed effective ways to communicate the revenue generating possibilities of automated customer service with busy executives. As business executives tend to be bottom-line oriented, a conversation about return on investment is critical, and studies consistently show that kiosk deployment, regardless of industry, is a…Read more
If you’re in business, you’re in sales. At least that’s the maxim that acknowledges that no matter whether we ever meet an honest-to-goodness customer or not, each of us has priorities we believe should be higher inside the organization, projects that should be more imperative and data that should receive more urgent attention. You get the picture. And for every argument to acquire…Read more
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