Infographic as a PDF: Demand for Retail Self-Service Kiosks Interactive kiosks and digital customer service solutions can no longer be viewed as secondary supplemental aspects to a retail customer service strategy. In many instances, retail customers now prefer to use either a retail self-service kiosk or their own devices rather than a human customer service consultant. Where do Retail Customers Go for In-store Help? Of 1,000…
Read moreConsumers are becoming increasingly comfortable with conducting transactions on their smartphones and other mobile devices, as evidenced by the rapid growth of Apple Pay since its launch in October 2014. With the expected continued expansion of Apple Pay in 2015, it is important that self-service checkout systems, such as interactive retail kiosks, are outfitted with mobile payment options. Infographic as a PDF: Integration of Apple Pay…
Read moreInfographic as a PDF: Self-Service Technology Government Investing Kiosks are increasingly being heralded as a technology through which the Federal Government, state governments and municipalities can engage with citizens and streamline many of their customer service functions. The Surge of Government Kiosk Systems In the early 1990s, government agencies that wanted to provide a self-service option for constituents chose kiosk systems to handle a variety of…
Read moreWe ask the question, are Self-Service Kiosk systems becoming the technology of the future? This is what is going on in the self-service retail landscape. Enhance Drive-Thru Experience with Customizable Self-Service Kiosk Machines: Eliminate Long Lines: Perceived wait time decreased by 40% with self-service kiosk machines for businesses who implemented them in 2013. Improve Order Accuracy: Industry standard for traditional drive-thru accuracy in 2013: 87.2%….
Read moreInfographic as a PDF: Kiosks for Self-Service Industry Hotels Restaurants Sports Venues Fans order merchandise which is later picked up in designated zones. Interactive wayfinding to help fans navigate the massive facility. Hospitals Patient check in by inserting their health card into a kiosk. The healthcare kiosk then provides all necessary forms and directions on a map. DMV 40 self-service kiosks were deployed at libraries, county…
Read moreInfographic as a PDF: Kiosk Security and Locking Down Your Self-Service Kiosk Kiosk Security Systems 1,200 CIO’s Were Interviewed about what they think are the major security risks of self-service kiosk security systems. Steps to maintaining an effective kiosk security systems Deployers should regularly review the screen activity of their kiosk machines, which screens users are looking at, the order of the screen presentation and the…
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