Introduction When organizations invest in self-service kiosks, they expect those assets to serve their purpose reliably for years. And structurally, kiosks are designed for longevity as quality enclosures can last a decade or more. But what about the components inside? Printers, payment devices, and touchscreens often have much shorter lifecycles. That’s where kiosk lifecycle management comes in. Rather than being surprised by end-of-life…
Read more
When people think about Olea Kiosks, they often picture the sleek stainless steel, the intuitive touchscreens, or the innovative biometric integrations. But behind every kiosk that leaves our shop floor are the hands and minds of people who have spent years, in some decades, perfecting their craft at Olea. As we celebrate our 50th anniversary, it’s time to honor the unsung heroes of…
Read more
At Olea, family isn’t just part of our history. It’s also part of our wiring. Maybe it’s the years of family members working shoulder to shoulder. Maybe it’s the way customers end up at Thanksgiving dinner. Whatever the reason, it’s a great example of how family culture shapes company values as it has always felt more like community than corporation. The roots of…
Read more
In hospitality, guest expectations are shifting faster than ever. Travelers want control, convenience, and a seamless experience at every step of their journey. For IT leaders, that creates both a challenge and an opportunity: how to deliver on those expectations in a way that also supports operational efficiency. MGM Resorts recently highlighted this balance in a Hospitality Tech Innovator feature. Their focus was…
Read more
As part of our 50th anniversary series, we’re reflecting on the ideas that have shaped Olea over the decades. And none has been more central than this: we view kiosks as problem solvers. They are a solution to a human problem, shaped by observation and curiosity. Self-service is often looked at as a trend or a convenience, but Olea sees it differently. It’s…
Read more
Many organizations successfully launch a self-service kiosk pilot. A single site or small group of locations demonstrates the value of faster check-ins, shorter lines, and improved customer experiences. But the real challenge begins when it is time to scale. Moving from one or two locations to dozens or hundreds requires a different mindset. The variables multiply, and so do the opportunities for issues….
Read more
