With today’s desire for instant gratification, the convenience and efficiency of self-service technology are no longer optional; they are necessities for large entertainment venues such as stadiums and amusement parks. From purchasing tickets to ordering food and navigating through attractions, self-service plays a critical role in shaping the guest experience. And, when optimized correctly, self-service technology can dramatically reduce lines and wait times,…
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Olea Kiosks® has announced its new HYPERMODULAR™ kiosk technology. This revolution in design allows for complex kiosk configurations to be piloted and in-service much faster than a custom-designed product. Olea’s HYPERMODULAR™ technology directly addresses the growing challenge of configuring kiosks with complex access control peripherals so governments, businesses, and organizations can tackle their most pressing needs for automation and expedite time to market. Self-service access control solutions…
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Understanding and implementing the Americans with Disabilities Act (ADA) standards in self-service kiosks is an issue of growing importance. The rise of self-service technologies in numerous sectors such as retail, banking, healthcare, hospitality, and mass transit has provided customers with convenience and autonomy. However, it’s vital that these advances in technology are made accessible to all users, including those with disabilities. Proper adherence…
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In today’s fast-paced digital age, consumer experience is being redefined with a strong emphasis on convenience. Technology and automation are leading this change in multiple sectors, one of the most significant being retail. With that comes the emergence of self-checkout. Unattended concessions, also known as unmanned checkouts, are a revolutionary step in the retail landscape. They eliminate the need for human intervention entirely…
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Working alongside many customers and some that deploy kiosks at scale, we have the opportunity to observe and identify trends that we see happening in the marketplace as it relates to self-service kiosks. Today, the most prevalent reasons for deploying self-service kiosks include speeding up service and the desire to reallocate human resources to higher-value tasks. In addition, we’re also seeing opportunities where…
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As self-service kiosks continue to revolutionize customer service across various industries, including healthcare facilities, movie theaters, amusement parks, fast-food establishments, and retail stores, the importance of integrating a human touch cannot be overstated. Greeters play a crucial role in enhancing the overall customer experience by providing assistance and a welcoming presence. We always encourage the use of greeters to facilitate and encourage patients…
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