A virtual concierge can be anything from a fully immersive digital experience with live human interaction, or as simple as a mobile application that allows users to find information and services on their own. Regardless of the sophistication, virtual concierge services are on the rise, and more organizations are looking to virtual concierge kiosks as an efficient way to offer information to their…
Read moreFrom Millennials to Business Travelers, Hospitality Kiosks Have Something for Everyone! Hospitality kiosks are being deployed in a wide array of venues to provide a variety of functions including check-in/check-out capabilities, bill payment, loyalty program enrollment, wayfinding, and more. This article will address how the hospitality industry can use hospitality kiosks as a tool to harness the powers of technology to provide benefits…
Read moreA Brief History of Self-Service in the Food Industry The history of self-service dining and retail is much longer than the younger generations may realize. Prior to the rise of fast-food chains in the middle of the last century, a chain of automat restaurants called Horn & Hardart speckled urban centers of throughout much of northeast. Horn & Hardart was at one time…
Read moreInteractive kiosks are everywhere! Nearly every day in the news there is a new story of kiosks being deployed in a wide variety of applications intended to create greater efficiency in a variety of industries, including retail, food service, casino gaming, government agencies, school campuses, and more. With so many success stories, many businesses see digital kiosks as a “magic bullet” that is…
Read moreSelf-service purchasing is changing the way we shop. 85% of Americans have used a self-service kiosk and that number is even higher for younger age groups. Consumers love the convenience and efficiency, and businesses love the ROI and faster queue turns. Self-service kiosks are a win-win. Self-Service Technologies Improve the Bottom Line According to some studies, self-service touch screen kiosks can also lead…
Read moreInfographic as a PDF: The Growth of Micromarket Kiosks Micromarkets are seeing rapid expansion because they bring together the best elements of a vending machine, a convenience store, and a cafe. These automated storefronts offer a wide variety of fresh and healthy food items that can be customized to best fit the audience they are serving, and provide these goods in an automated self-service environment that…
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