Public Sector and Government Kiosks Offer Faster and More Efficient Service

September 15, 2012

Public Sector Kiosks give a number of organizations an efficient way to administer the necessary applications to their audience through a wide range of functions. While these kiosks can vary widely within their capabilities, they generally serve similar purposes in helping to reduce congestion, wait times and lessen the costs associated with staff needed to perform relevant tasks. This can include facilitates such as schools and government agencies. The following are a few commonly used public sector kiosks:
Government kiosks
Kiosks are being utilized in almost every branch of the government to make a variety of applications faster and more efficient, which allows these institutions to better service a large numbers of people. The applications integrated into these kiosks can vary greatly based on the needs of each government agency and their constituents, but the common goal of these kiosks is to automate the most common systems, reduce staffing costs, and provide enhanced customer service.
University Kiosks
Kiosks at Universities and Colleges help these learning institutions reduce their overall staffing costs by automating many applications and allowing the students to serve themselves. These kiosks can do everything from accepting financial aid applications, managing the registration process, allowing students to review course catalogs, and displaying event calendars.  The efficiency gained through the use of automated kiosks allows for universities to more easily serve their large customer bases more effectively, which is most beneficial during high traffic times such as parent weekends, orientation and athletic events.
DMV Kiosks
DMV Kiosks generally require robust features in order to handle the demanding spectrum of motor vehicle transactions. These Government Kiosks offer a significantly lessened wait time and a one-stop customer experience. Most DMV Kiosks have capabilities to process a multitude of applications including registration renewals, change of address, PIN managements, replacement titles, paying citations and ordering new plates. Since these kiosks handle standard requests, counter staff can then be reserved to address more complex customer issues and develop better client relations.
Correctional Facility Kiosks
Kiosks integrated into correctional facilities can help administer different applications needed by inmates including managing their bank accounts, medical requests and commissary checks. These kiosks make transactions secure while also eliminating the need for staff to handle cash transactions. Inmates have the ability to control their accounts and handle tasks like paying down debt incurred while in the facility. The automated processes offered by these kiosks allow staff to focus their efforts on other areas of inmate management.