92% Of surveyors have used a Self-Service Kiosk Machine. (Airport, Store, Mall, etc.)
99% of surveyors use technology as part of their daily routine!
8% Of surveyors have NOT used a Self-Service Kiosk. But are curious about the technology.
1.6 Million units deployed in 2010
2.5 Million units projected to be deployed by 2015
$130,000,000,000: How much larger the U.S. economy would be if self-service technology were widely deployed!
Surveyors were also asked “Have you used a Self-Service Kiosk at the doctor’s office?”
77% Of surveyors have NOT used a Kiosk at the Doctor’s office. But would if it was available.
Over 50% of surveyors feel lack of privacy when providing personal information out loud to a receptionist.
10% Of surveyors have used a kiosk machine at the Doctor’s office.
Quotes From the Survey “I always choose self-service options if they are available.” “We don’t have a kiosk machine at my doctor’s office but when we do, I will definitely use it!” “I will feel more comfortable not verbalizing at check-in… especially when there are strangers standing in line behind me.” Common Features of Patient Check-In Kiosks