Ticketing kiosks have become nearly universal in airports today. Now their use is expanding to other areas as well. If there’s one place where the self-service kiosk has proven its value, it’s at the airport. Kiosks began appearing at airports around the world in the early 1990s, providing wayfinding and flight information services as well […]
Although mobile apps were once predicted to overshadow self-service kiosks, both have become a key component of many businesses’ digital strategy. Seven years ago, the CEO of a restaurant technology firm predicted that self-service kiosks were on the way out, their purpose made irrelevant by the spread of mobile apps. Why would a customer bother […]
The choice between a tablet and a full-size kiosk comes down to the purpose for which it will be used. Although kiosk technology is becoming commonplace in a variety of verticals, areas where it has had a particular impact include both human resources and health care. On the human resources side, many companies are placing […]
As market forces drive telehealth to the headlines, kiosks can play a vital role in its adoption. In Part I (read it here), we examined the economic climate that has proved conducive to the development of telehealth as a new model of healthcare. Here, we explore deployment of the model via self-service kiosk. Open wide […]
By delivering services where consumers live and work, telehealth providers eye a new, more efficient channel for medical care. No matter what a person’s political persuasion may be, there’s one thing on which nearly everyone can agree: Healthcare costs continue to rise despite efforts to rein them in. Fortunately, telehealth and self-service kiosks can offer […]
Certain interactions are a natural fit when it comes to pairing the modern consumer with kiosks and other forms of self-service technology. The case has long been made for kiosks at airports and grocery stores, for example. Another obvious marriage is that between the ATM and the person who suddenly finds herself in need of […]
What can 30 squats get you at a kiosk in Moscow? The answer is just one more way self-service continues to change the travel experience for the better. This infographic provides the details.
Happy days for Happy Meals are here again.
In fact, not only is McDonald’s rebounding nicely, the news is good for competitors as well. One report predicts QSR and fast casual brands combined will super-size by 5 percent compared to last year’s numbers, ringing up a juicy $233 billion in sales in 2017. As CEOs exhale a sigh of relief and let their belts out a notch, many are turning to self-service restaurant kiosks to help sustain the growth, trying to satisfy the growing customer appetite for digital, customizable and efficient service.
To secure a larger market share, financial industry leaders are searching for new ways to build brand identity and educate potential customers about their latest offerings. In an annual survey of 760 financial institutions, 54 percent of respondents said the most important focus for 2017 was to make the customer journey easier and more straightforward. […]
Kiosks require a meaningful investment of capital and time. This infographic explores critical best practices that can help ensure a positive ROI.
For many decision-makers in the gaming industry, loyalty programs are the backbone of an effective marketing communications strategy. In fact, one national casino brand generates over $6 billion annually from its loyalty program alone, communicating to customers so effectively that it has been able to cut its conventional marketing budget by half. Plus, through the […]
Maybe Americans can blame Ed Koch. Whether by online pop-up form, a receipt with a URL, or a strategically placed kiosk with a few questions on its mind, U.S. consumers are increasingly asked for their feedback when they conduct certain transactions. Buy a taco? Please take a survey for a chance to win. Order a […]
When healthcare providers search for new ways to grow their bottom line, they often start by looking for new ways to cut administrative costs. Per one study, U.S. hospitals spend roughly 25 percent of their budget on administrative expenses annually, and many organizations are reducing costs and improving the patient experience by using healthcare kiosks […]
FOR IMMEDIATE RELEASE Olea Kiosks has announced it will launch an all-new line of healthcare kiosks at HIMSS 2017 next week in Orlando, Fla. The company’s healthcare kiosks have completed millions of patient check-ins across the U.S. for leaders such as Kaiser-Permanente, Cedars-Sinai, BlueCross BlueShield and others. “Healthcare is very important to us,” said Frank […]
When people travel, they’re rightfully wary of unfamiliar physical surroundings. What they often lose sight of, however, is the need to remain vigilant concerning digital threats. Hotels and resorts can protect their guests from ID theft and other online mischief with kiosks. This infographic shows how.
Throughout medical history, physicians have followed the ethical guidelines of the Hippocratic oath, which includes the solemn promise to keep patient information strictly confidential. This commitment to privacy has become tougher as healthcare providers have begun to modernize through digitization, and hospital kiosks can play a key role in helping IT departments keep sensitive information […]
People are returning to cities in such large numbers, the 2010s are being called the ‘decade of the city.’ In this Olea exclusive white paper, we look at how self-service kiosks and digital signage are helping officials make it easier for them to travel, find their way around and even keep one another safe. Download “Kiosks […]
Excellent guest service has long been a hallmark of a successful casino brand, and as the industry continues to grapple with increased competition among casinos and a changing demography, it is now more important than ever for high standards to be met and challenged. While it’s true that guests still visit their first-rate golf courses, […]
As brick and mortar retail stores throughout the world increasingly find themselves competing with ecommerce vendors for product sales, it’s more important than ever for them to win over walk-in customers. In order to help maximize revenue generated from foot traffic, many retail store owners are boosting their customer bases and scoring repeat business by […]
This is the fourth and final part of Olea Kiosks’ series on how to advocate for and begin the successful rollout of a kiosk project. Having covered how to recruit the support of executives, IT departments and staff generally, this post assumes you have the green light to deploy and offers tips to make sure […]