The Geneva Kiosk is one of our most popular models. Built for high volume, upscale hospitality, and entertainment, the unit is perfectly proportioned for attractions, indoor and out. In addition to its pleasing aesthetics, it’s also a functional workhorse.
While many industries including hospitality deal with staffing challenges, they are looking to self-service kiosks to supplement their human resources and reallocating the staff to tasks that can make the most impact on the guest experience. Because kiosks can easily perform repetitive tasks like selling tickets, attractions are using their coveted staff to interact with guests for times when humans can make the most impact with passion and empathy.
When Geneva was originally created, it was done so with industry-specific goals. Olea recognized there was a gap in the Amusement Park space for a Kiosk that could function both indoors and outdoors and serve multiple purposes. Kiosks are great at ticket selling and they’re also great order takers for food and beverage services, stroller and locker rentals, and a variety of other purposes. Find out below exactly what the Geneva has to offer.
Screen Size
Olea chose a high bright 27” LCD screen for Geneva. While 22” screens are very common in food ordering, McDonald’s is the exception. Many will argue that the McDonald’s Kiosks look very nice with a large screen, however, the user interface on such a large screen is problematic. Users tend to stand very close, within less than a fully extended arms reach. A large screen causes people to have to move their head too much to see the entire user interface. The McDonald’s screen is 32”, just a few inches larger than the 27”.
With respect to the screen size, it was also important to Olea to fill out the face of the unit. Going from the common 22” to the 27” delivers just enough additional real estate, especially in an outdoor environment, so it will grab more attention.
More importantly, the Geneva has no restrictions on the direction the screen faces. Note that many competing outdoor units on the market cannot face direct sunlight because a lower-quality monitor is used in the product. The Geneva uses a high bright LCD to provide enhanced flexibility for a true outdoor solution. We know 27” is the optimal size for ticketing and food ordering and keeps the overall footprint of the kiosk compact so that multiple kiosks can be lined up side-by-side to create ordering destinations both indoor and out.
Graphics
The Geneva also features a very generous flat surface on the face to allow for high-quality vibrant graphics to be adhered to the kiosk to make it really stand out. Consumers have less than 2 seconds to see the kiosk and understand that it is there to serve them. The large static graphics will ensure this 100% of the time.
Upper Signage Panel
The upper signage panel allows for easy and purposeful communication with users. Add a graphic that tells users what it does—Ticket Sales, Food Ordering, Day Passes, etc. The signage panel was designed with an open gap to help expedite manufacturing time and hold the costs while delivering an attractive look and feel.
Payment Devices
There are various payment options available for the Geneva model. The payment device is installed as a side care to provide maximum flexibility on the kiosk front for a variety of other peripherals.
Optional Components
As part of the redesign, the AC unit was added to the back of the kiosk and this now provides more space inside the enclosure.
The all-new Geneva has a completely redesigned component cavity to allow for even greater flexibility. The back of the cavity was updated with less angle to provide a wider opening to allow for more space for power supplies, wiring, and networking gear and easier access to maintain printer supplies.
The new peripheral cavity is very modular and this allows for improved flexibility. A pull-out shelf was added and an enhanced locking system to provide greater security when handling cash payments.
This new design can accept a bill and coin acceptor or a bill and a coin recycler—a combination of 2 units.
Optional components for the Geneva include the following:
• Android, Windows or Linux OS available
• STORM Audio NAV
• Multiple options for payment devices
• Options for both ticket, receipt, and wristband printers
• Wristband dispenser
• HD web camera
• RFID module
• ID scanner
• 2D Barcode scanner/ QR scanner
• Room key dispenser/encoder
• Bill, coin acceptor or bill, coin recycler
Footprint
The back of the kiosk is angled to assimilate less depth and make the model look a lot smaller, especially from the front. The top is angled to keep water from collecting on the unit. The AC system is mounted at the back of the kiosk. You can find the specifications and more information on the Geneva here.
Maintenance
Another reason the Geneva was created as an indoor/outdoor food and ticket machine was for ease of service and maintenance. Standardizing on one kiosk model from one vendor makes long-term maintenance a breeze for the service team.
The front door provides easy access for service and maintenance. This ultra-versatile, high-performance solution was built with a flexible component cavity designed to accommodate the necessary technology to deliver the ultimate guest experience.
See the Geneva at IAPPA 2023
The new Geneva Kiosk will be at the International Association of Amusement Parks and Attractions (IAPPA) in Orlando, November 14 to 17, 2023 in the Kiosk Manufacturer Association Booth 6137.
Olea will also have various kiosk models throughout IAPPA in the following booths:
Centaman—Booth 4650
Connect&Go—Booth 2036
PDC/Brady—Booth 3865
VivaTicket—Booth 5100
If you’d like to learn more about using the Geneva Kiosk for your venue, contact us for more information. Our team can help you determine what options might be best for your needs.
The original article was posted November 19, 2021.
This post was updated November 7, 2023.
