Infographic as a PDF: Demand for Retail Self-Service Kiosks Interactive kiosks and digital customer service solutions can no longer be viewed as secondary supplemental aspects to a retail customer service strategy. In many instances, retail customers now prefer to use either a retail self-service kiosk or their own devices rather than a human customer service consultant. Where do Retail Customers Go for In-store Help? Of 1,000…
Read more“Omnichannel” retail refers to the ability to provide an integrated shopping experience to the user regardless of whether they are shopping in-store, using a mobile app, browsing the retailer’s website, or using an interactive retail kiosk. In 2013, 84% of retailers polled by Retail Systems Research acknowledged that creating a consistent omnichannel shopping experience was very important, yet the same survey found that…
Read moreAnti-malware Cyber Security Kiosks Malware has experienced exponential proliferation since it was first discovered in 1984, when there were a mere 12 known instances of malware. In 2015, there were more than 400,000,000 malware instances with over 390,000 new instances of malicious programs discovered every day. For corporations, it is more important than ever to use a multi-pronged approach to preventing malware and…
Read moreInfographic as a PDF: The Growth of Micromarket Kiosks Micromarkets are seeing rapid expansion because they bring together the best elements of a vending machine, a convenience store, and a cafe. These automated storefronts offer a wide variety of fresh and healthy food items that can be customized to best fit the audience they are serving, and provide these goods in an automated self-service environment that…
Read moreBiometric security has made its place into the news as being a hot area for growth with a market expected to reach $13.8 B in 2015 [1]. When we think of biometric security we think of Hollywood and movies with spies and secret operatives, but biometrics has made its way into the features lists of many consumer devices, and kiosks are no different….
Read moreConsumers are becoming increasingly comfortable with conducting transactions on their smartphones and other mobile devices, as evidenced by the rapid growth of Apple Pay since its launch in October 2014. With the expected continued expansion of Apple Pay in 2015, it is important that self-service checkout systems, such as interactive retail kiosks, are outfitted with mobile payment options. Infographic as a PDF: Integration of Apple Pay…
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