Airports face a constant challenge: verify identity with complete accuracy while moving passengers through quickly and calmly. For many years, improving security meant adding more steps. More checkpoints. More document reviews. More waiting. But today’s travelers expect something different. They expect digital systems to work smoothly. They expect speed. And increasingly, they expect the system to recognize them. The real challenge is not…
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A practical guide for operators evaluating self-service Why Kiosk Economics Feel Unclear Understanding kiosk ROI for entertainment venues requires looking beyond simple cost savings to how self-service impacts revenue capture, peak throughput, and operational resilience. Many attraction operators have been pitched self-service kiosks as a definitive path to higher revenue or lower labor costs. In practice, results vary widely. That’s because kiosks are…
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Designing for lifecycle stability, operational reliability, and real-world constraints The Environment Self-service kiosks are increasingly deployed in mission-critical environments. These include retail locations with limited on-site IT support, healthcare and travel venues where uptime directly impacts user experience and revenue, and regulated environments where compliance and auditability are non-negotiable. Many of these deployments span hundreds or thousands of locations, with systems expected to…
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Reaching a 50-year milestone naturally invites reflection. But at Olea, anniversaries aren’t just about looking back, they’re about taking stock of what truly matters as we move forward. Over five decades, Olea has evolved alongside technology, markets, and customer expectations. We’ve shifted materials, adopted new manufacturing methods, entered new industries, and built increasingly complex systems. None of that happened in isolation. It happened…
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Organizations around the globe have been asked to deliver digital experiences that rival that of Amazon, while they operate with shrinking teams and much smaller budgets. The conversation around the “Self-Service Revolution” is everywhere and in every industry. While much of that buzz centers on the hospitality and ticketing sectors, a more profound shift is happening beneath the surface: the move toward Self-Service…
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Recently, the Olea family—because that’s truly what we are—stepped away from the factory floor and into the sunshine to celebrate an incredible milestone: our 50th anniversary. What began half a century ago with a grandfather, his sons, and a dream to build something lasting has grown into a place where generations have found belonging, purpose, and community. And nothing captures that spirit better…
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